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Our Commitments
to You

Transparency, trust, and respect — the foundation of every interaction with Nandyarvattam.

Terms and Conditions

Effective Date: To be updated

Welcome to nandyarvattam.com. By accessing our website or placing an order, you agree to comply with and be bound by these terms.

1 General

This website is owned and operated by Nandyarvattam. Throughout the site, the terms "we", "us", and "our" refer to Nandyarvattam. By using this website, you agree to these terms, policies, and conditions.

If you do not agree with any part of these terms, please do not use our website.

2 Eligibility

By using this site, you confirm that:

  • You are at least 18 years old.
  • You are legally capable of entering into a binding contract.
  • The information provided by you is accurate and complete.

3 Products and Descriptions

We strive to display product images, colours, descriptions, and specifications as accurately as possible. However:

  • Actual product colours may slightly vary due to lighting, photography, and screen settings.
  • Minor variations in handcrafted items are natural and not considered defects.
  • Product measurements may have slight variations.
  • We reserve the right to modify or discontinue any product without prior notice.

4 Pricing and Payment

  • All prices are displayed in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without notice.
  • Taxes, if applicable, will be added at checkout.
  • Payments must be made through approved payment gateways available on our website.
  • We reserve the right to cancel orders in case of pricing errors.
  • If your payment is declined, we are not responsible for delays or non-processing of your order.

5 Order Confirmation and Cancellation

Once you place an order:

  • You will receive an order confirmation email.
  • This confirmation does not guarantee acceptance of the order.
  • We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspicious activity.
  • If we cancel your order after payment, a full refund will be processed to your original payment method.

6 User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to hack, disrupt, or misuse the platform.
  • Submit false or misleading information.
  • Copy or reproduce content without permission.

7 Intellectual Property

All content on this website including logos, product images, text, graphics, and designs are the intellectual property of Nandyarvattam and protected under applicable copyright laws.

You may not reproduce, distribute, or use any content without written permission.

8 Limitation of Liability

Nandyarvattam shall not be liable for:

  • Indirect or consequential losses.
  • Delays caused by third-party courier services.
  • Losses due to incorrect address provided by the customer.

Our total liability shall not exceed the amount paid for the product.

9 Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control, including natural disasters, strikes, pandemics, or government restrictions.

10 Governing Law

These Terms shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of courts in Bengaluru.

Privacy Policy

Effective Date: To be updated

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1 Information We Collect

We may collect:

  • Personal Information Name, email address, phone number, shipping and billing address, payment details.
  • Non-Personal Information Browser type, IP address, device information, cookies and usage data.

2 How We Use Your Information

We use your information to:

  • Process and ship your orders.
  • Provide customer support.
  • Send order updates and notifications.
  • Improve our website and services.
  • Send promotional emails (only if you opt-in).

3 Sharing of Information

We do not sell or rent your personal data. We may share information with:

  • Payment gateways.
  • Courier and shipping partners.
  • Legal authorities if required by law.

All third parties are required to maintain confidentiality.

4 Data Security

We use secure servers and encrypted payment gateways to protect your information. However, no online transmission is 100% secure.

5 Cookies

We use cookies to:

  • Improve user experience.
  • Remember your preferences.
  • Analyze website traffic.

You can disable cookies through your browser settings.

6 Your Rights

You have the right to:

  • Access your personal data.
  • Request correction of incorrect data.
  • Request deletion of your information (subject to legal requirements).

For such requests, contact us at: [email protected]

7 Changes to Privacy Policy

We may update this policy from time to time. Changes will be posted on this page.

Return & Exchange Policy

Please read carefully before placing an order

We take pride in delivering high-quality products. Please read this policy carefully before placing an order.

1 No Return Policy (General Rule)

Due to the nature of traditional and handcrafted products, returns are generally not accepted.

2 Eligible Cases for Return / Exchange

Returns or exchanges are accepted only if:

  • You received a wrong product.
  • The product is damaged during delivery.
  • There is a clear manufacturing defect.

3 Timeframe for Reporting

You must notify us within 24–48 hours of delivery.

To request a return:

  • Email us with your order number.
  • Attach clear photos and an unboxing video (if available).
  • Requests made after the specified timeframe may not be accepted.

4 Conditions for Approval

  • Product must be unused.
  • Original packaging and tags must be intact.
  • The product should not be washed or altered.
  • We reserve the right to inspect the product before approving return / exchange.

5 Refund Process

If approved:

  • Refund will be processed within 7–10 business days.
  • Refund will be made to the original payment method.
  • Shipping charges are non-refundable unless the error is from our side.

6 Non-Returnable Items

  • Customised products.
  • Discounted or sale items.
  • Gift cards.
  • Used or washed products.

Shipping Policy

We aim to deliver your orders safely and on time

1 Shipping Coverage

We currently ship across India. International shipping may be available upon request.

2 Processing Time

  • Orders are processed within 2–4 business days.
  • Orders placed on weekends or holidays will be processed on the next working day.

3 Delivery Time

Estimated delivery timelines:

Destination Estimated Time
Within India5–8 business days
Remote Locations7–10 business days
International (if applicable)10–15 business days

Delivery timelines may vary due to external factors.

4 Shipping Charges

  • Standard shipping may be free on eligible orders.
  • Express shipping charges (if selected) will be added at checkout.
  • International shipping charges are calculated based on destination and weight.

5 Tracking

Once shipped, you will receive a tracking number via email or SMS.

6 Delays

We are not responsible for delays caused by:

  • Courier partners.
  • Weather conditions.
  • Incorrect address.
  • Government restrictions.

7 Incorrect Address

If the shipping address provided is incorrect:

  • The customer will bear re-shipping charges.
  • We are not liable for lost shipments due to incorrect details.

8 Damaged Packages

If you receive a visibly damaged package:

  • Do not accept the parcel.
  • Contact us immediately with photos.

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